Step 1: Open Internet Explorer browser.

Step 2: Click the Settings icon and then select Internet Options from the drop-down menu.

Step 3: Click on the Security tab, select Internet, then click on the Custom Level button.

Step 4: Please check the settings of ActiveX controls and plug-ins. Select the Disable radio button under Allow ActiveX Filtering to have ActiveX controls run on all web pages you visit.

Note: If you have antivirus or firewall programs running, make sure they are not blocking ActiveX controls from being downloaded or running. Make sure that you have administrative rights before installing the ActiveX controls.