End-of-Life Policy

This End-of-Life (“EOL”) Policy applies to End of Support and End of Service announcements made in all regions where D-Link products are sold and/or otherwise distributed.

From time to time, D-Link will decide that certain of its products have reached EOL. D-Link may choose to EOL a product for many reasons, including shift in market demands, technology innovation, costs or efficiencies based on new technologies, or the product simply matures over time and is replaced by functionally superior technology. Once a product is identified as EOL, D-Link will provide the dates for which the support and service for that product will no longer be available.

While this is an established part of a product’s overall life cycle, D-Link understands that EOL of a product may affect an end-user’s decision to continue to use the product.The chart below outlines D-Link's EOL Policy to help customers better manage their end-of-life transition and to help D-Link better understand its role in helping our customers migrate to alternative D-Link products and technology.

Milestones	Definition and Action
End of Support	The End of Support date is the date after which hardware and software engineering support will no longer be provided for a product and/or particular product version. After this date, D-Link will no longer develop, repair, maintain, or test the product firmware or software, including providing bug fixes and security patches. D-Link will normally announce the End of Support date for a product at least three (3) months in advance.
End of Service	The End of Service date is the date after which a service, feature, mobile app, or link to the internet, server or cloud based platform will no longer be available. The product functionality may be limited(e.g. to local network) or cease to work completely. The End of Service date is normally 1 year from the End of Support date.

Milestones

Definition and Action

End of Support

The End of Support date is the date after which hardware and software engineering support will no longer be provided for a product and/or particular product version. After this date, D-Link will no longer develop, repair, maintain, or test the product firmware or software, including providing bug fixes and security patches.
D-Link will normally announce the End of Support date for a product at least three (3) months in advance.

End of Service

The End of Service date is the date after which a service, feature, mobile app, or link to the internet, server or cloud based platform will no longer be available. The product functionality may be limited(e.g. to local network) or cease to work completely.
The End of Service date is normally 1 year from the End of Support date.

D-Link will continue to provide support for an in-warranty product after the End of Support date subject to the terms and conditions contained in the applicable product Warranty.

EOL will not change the hardware’s limited warranty period from the customer’s purchase date. Warranty and other related details will depend on the local D-Link distribution sales policy.

End of Life / End of Service Notices

SharePoint Mobile App:
The SharePoint Mobile App will be removed from Google Play and the App Store on October 23rd, 2019.
mydlink Home and mydlink Baby Camera Monitor Services:
The mydlink Home and mydlink Baby Camera Monitor Mobile App will be removed from Google Play and the App Store on Dec 30th, 2022.
The mydlink Home and mydlink Baby Camera Monitor cloud services will be shut down on Dec 30th, 2022. More information and A full list of affected devices can be found here.