FAQ

  • My Boxee Box does not pick up my wireless network. Why? Read Answer
  • How do I upgrade the firmware on my DCH-M225? Read Answer
  • How do I upgrade my firmware? Read Answer
  • My remote control isn’t working. What can I do? Read Answer
  • How do I install the D-Link Media Server software? Read Answer
  • I have a replacement/spare Boxee remote. How do I pair it with my Boxee Box? Read Answer
  • How do I enable parental controls? Read Answer
  • Why are SMB drives not connecting to my Boxee Box? Read Answer
  • My Boxee Box can’t find my media on my local network. Why? Read Answer
  • Can I set my computer to use a static IP address instead of dynamic (automatic)? Read Answer
  • I upgraded my Boxee Box successfully but now it freezes and shows a red screen. Read Answer
  • After upgrading and restarting the Boxee Box there is a black screen after the Boxee intro. What can I do to resolve this? Read Answer
  • How do I set up and install my Wi-Fi Audio Extender? Read Answer
  • How do I reset my DCH-M225 to factory default settings? Read Answer
  • How do I change the password for the extended network? Read Answer
  • How do I enable audio streaming feature on my DCH-M225? Read Answer
  • When I attempt to register my phone number through my DVC-1000 device I receive an error stating that the phone number is already registered. What can I do to correct this? Read Answer
  • Which selection should I make in the Public IP screen on my DVC-1000? Read Answer
  • Why do I see a black screen when I try to call out to another videophone unit? Read Answer
  • Can I use the DVC-1000 with a dial-up (56k) Internet connection? Read Answer
  • How can I find the IP address of my DVC-1000? Read Answer
  • I have forgotten my Extended Wi-Fi password, how do I recover it? Read Answer
  • How do I change the SSID/network name of the extended network? Read Answer
  • My software upgrade has failed why has this happened? Read Answer
  • How can I sign up for social networks? Read Answer
  • How can I add friends to my Boxee community? Read Answer
  • How do I change my location settings? Read Answer
  • How do I update my media player? Read Answer
  • Why do my WMA files fail to play? Read Answer
  • Can I use the wired and wireless connection with my Boxee Box at the same time? Read Answer
  • What is Firmware? Read Answer
  • When playing online content my screen is blank and I can only hear the audio how do I fix this? Read Answer
  • How do I check what version of firmware my DSM-510 has? Read Answer
  • Why is my DSM-520 not recognising my USB hard drive or flash memory drive (e.g. USB flash drive)? Read Answer
  • Can I use my Universal remote control with the DSM-510? Read Answer
  • How do I reset my DSM-510? Read Answer
  • What permissions do I have to read/write data to a USB hard drive connected to DSM-G600? Read Answer
  • When I leave the initial power-up screen my TV screen goes blank Read Answer
  • Can I develop an app? Read Answer